OK, you have your CRM up and running but you’re more than just one person. You have a team of employees managing customers. How is that taken care of. Easy. Zero BS CRM has built into it a user role system which gives admin the ability to create new users and assign them special roles for being a customer manager. The roles within zero BS CRM are
- ZeroBSCRM Admin – Full access. Can manage customers, invoices, quotes, orders and view the sales dashboard (if using that extension). Important. This role is not full WordPress Admin role. It’s effectively a role which has the following 3 roles (i.e. can administrate all of the CRM area, but not the wider WordPress area (e.g. cannot install plugins, etc).
- ZeroBSCRM Invoice Manager – Only allow access for creating invoices. Useful if you have an invoicing team who only creates invoices and follows up on their payment.
- ZeroBSCRM Quote Manager – Do you have a quote team who only issue quotes, if so this is the role for them. Managing quotes through to acceptance is a different ball game to managing the payment of an invoice
- ZeroBSCRM Customer Manager – Able to manage the customers in the CRM, update their details and send comms
This is all handled via the amazing WordPress user interface. Team members can login the usual way to WordPress (remembering you can over-ride the WordPress login logo under the Zero BS CRM settings page.