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Event Notifications are not being sent

The Calendar Events Notification System sends as long as the following criteria are met

  • CRM User must be assigned
  • The Event must be Incomplete (i.e. not ticked as Completed)
  • The ‘Never‘ notify must not be ticked (i.e 24 hrs ticked)
  • The Event must be in the future (and you’re not called Marty McFly)

Notification Emails

The following email is sent when a notification is due. This only sends once and notifies the CRM user about the Event.

My Emails aren’t being received

If you’ve checked that everything in the above criteria has been set, but you’re not receiving them there’s a few things you can check

  • Read this guide from Epic Themes about fixing emails not being sent
  • Check that you’ve whitelisted your domain
  • Check that your website has enough traffic

Everything is OK but still not getting emails or they’re random

The email notification system runs on the WordPress Cron. This is a cron which fires to a schedule as long as your website has had a page view.

If your site isn’t visited, then the cron will never trigger and your emails will never get sent.

To ensure that your notification emails are delivered regularly we advise you to create a cron job to ping the website every hour so you guarantee that there’s going to be a hit and your email notification script will run.

My Notification emails are received but not exactly 24 hours before?

This is again related to the WordPress Cron. When you activate the plugin after the upgrade it registers cron events to fire hourly to check whether notifications need to be sent.

This happens when you activate and therefore, if you activate at 13.28 the hourly event will run (as long as you’ve had a page view) at 14.28, 15.28 etc.

The notification email system also uses the wp_mail() function which may mean emails get slightly delayed (but they should be received broadly around 24 hours before your event).

Why can’t I select 12 hours before or 1 hour before?

These features are reserved for our Calendar Pro functionality which is coming soon to the Entrepreneur’s Bundle.

If you’ve not purchased this bundle yet, it includes every extension and every future extension (as long as your subscription remains active).

 

Updated on July 20, 2017

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