Awesome Support Setup

Integration Extension

Our integration extensions have historically been covered on the blog: https://zerobscrm.com/zbs-blog/integrations/how-to-integrate-zero-bs-crm-with-awesome-support/

It’s super easy to integrate your Zero BS CRM with Awesome Support. We have an extension which does just that. Once you activate the extension you can see which of your Zero BS CRM contacts have sent in support tickets. This ticket summary is added to the Edit Customer page

This gives you a great way of seeing the tickets in that your Zero BS CRM contacts have opened with you and links in the CRM with your Awesome Support Desk.

EXTRA CUSTOMER ACTIVITY LOGGED

The extension also logs any tickets that have been opened against the customer in the activity log.  The ticket (top of the new above) looks like this inside Awesome Support.

… but it now gets added to the customer activity log for that user (and builds up the customer activity record).

Here’s how the same Activity Log looks with more added to it.

Also, once it’s into the log you can use the CRM advanced search to search across all of the CRM data and discover popular topics of support that have come in across your customers.

Updated on November 2, 2018

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